Some of the Frequently Asked Questions to Draft Dodger.
Do you offer telephone support for mail slot installation? Can we contact you?
Though some members of our team are skilled craftsman, each installation or retrofit of a mail slot is unique and would be challenging to provide support without being there in person.
We will continue to provide more resources to help you install your mail slot with ease. If you need some added help that you think we would be able to do over an e-mail, please go to our contact page and reach out.
Why is it difficult to insert a single letter though my mail slot?
This has been something that we at Draft Dodger are working on. The quick explanation is that the interior 2 sets of brushes provide resistance and can some times cause the envelope to flex and get locked in the brushes. The brushes also force the envelope to exit through the center and press up against the interior flap which also has closing force.
We are looking into solutions to this issue, but for now the person who is inserting the mail though the mail slot has to slide there hand partially in as well to assist the single envelope to pass though the brushed and interior flap.
How do I select the color of my mail slot?
There are two things to consider when selecting a color for your mail slot. What are your accessory colors and what is my door color. Each of these will help you decided which color to select. Please look at the images carefully because the colors might not match your existing hardware.
Where is Draft Dodger headquartered?
Draft Dodger is located in Montreal Canada. We have a small distribution and warehousing center with 3 staff members.
How long does shipping take?
Regardless of where it is shipping too, there is normally a processing delay of roughly 1 to 3 business days.
There are 3 avenues of shipping and they depend on quantity and location shipped.
For small quantities of mail slots shipped in Canada, Canada Post is our primary method of shipping.
They are usually quite quick, but when shipping to British Columbia, they delay is 2-4 days.
For small quantities of mail slots shipped to the USA, we have a local provider that brings it down to the boarder and then shipped through USPS. This means that when you place your order, you could only see the tracking number activate 5 days after purchasing.
For large quantities of mail slots that are shipped anywhere, another courier company might be involved to have a best rate in relation to the speed at which it need to be there.
One (or both) of your existing hole measurements is/are larger than the Draft Dodger models exterior dimensions?
There is still a solution to be able to install the Draft Dodger letter slot, but it will require some more work. For the DIYers, you can refer to the web page titled “Advanced Installation” or to the video “Advanced Installation Video Tutorial“. From there you can decided if you are willing to do the work, or if you are going to hire a skilled tradesmen.
Yes the Draft Dodger mail slot can be installed vertically.
Each mail slot has torsion rods which will remain shut whether installed horizontally or vertically. In fact, the flaps will withstand most stormy winds and remain closed.